岗位职责:
Pension Administration is responsible for providing services to Hong Kong MPF customers (including handles both HSBC and HASE business), which handles data input and maintenance, application processing and customer contact service and so on.
汇丰强积金部门: 主要负责香港汇丰和恒生强制性公积金的资料录入和维护，以及处理相关申请，或电话客户服务等文职类工作。
Principal responsibilities
1. Continuously provide high quality Hong Kong MPF/Provident Fund administrative services to achieve maximum client satisfaction within the specific scope defined by the PLA.
2. Acquire updated program, workflow and product knowledge and apply it independently to daily work.
3. Process internal and external client requests and ensure they meet internal service standards and external compliance requirements.
4. Identify and report common or infrequent fraud/error/irregular transactions and may make follow-up recommendations beyond their authority.
5. Build positive relationships with peers, participate in team meetings/events, and promote teamwork.
任职要求:
任职要求
Qualifications：
1. College degree or above.
2. Basic knowledge of MS Office applications.
3. Have good English/ fluent and idiomatic Chinese (Mandarin/ Cantonese) reading, writing and oral skills.
4. Able to arrange multiple daily tasks reasonably, deal with various problems in time and ensure accuracy.
任职资格
1. 大专或以上学历。
2. 熟练掌握微软Office应用程序的基本知识。
3. 具有良好的英语/中文（普通话和广东话）阅读，书写和口语能力。
4. 能够合理安排日常多项任务，及时处理各类问题并确保准确性。